Description
DESCRIPTIONThe Network Services/Support consultant will perform all technical operations associated with the remote testing of new Unix/Linux Servers and Operating Systems, to insure they are prepared to be put into production service. Provide an elevated level of technical support on Server hardware and Operating Systems to the teams within the IP Server/VOIP NRC. Resolve any and all problems encountered during testing. Primary Operating Systems supported by this position are Solaris and Linux, requiring this position to understand and interpret complex hardware and operating system problems.
Responsibilities
- Perform remote Operational Readiness Testing (ORT) on Servers and their operating systems and storage arrays as well as data backup and recovery solutions within the CVOIP/IMS platform.
- Insure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met.
- Troubleshoot and resolve the problems that cause testing to fail.
- Update documented procedures and share the updated documents with others within the team.
- Oversee and/or manage multiple deployments in parallel - each deployment will have a specific project schedule that must be met.
- Insure the elements they are responsible for testing meet the testing completion schedule and that status reports are provided to others within the team.
- Support multiple vendors'Servers.
- A minimum of 3 years experience providing advanced technical support for Unix/Linux operating systems
- Server Hardware skills
- Experience troubleshooting complex technical troubles
- Knowledge of IP Networking
- Project Management experience
- Verbal Communication skills
- Written Communication skills
SKILLS
UNIX, Linux, Server Hardware, Troubleshooting complex technical troubles, IP Networking, Project Management, Verbal Communications, Written Communications
Synectics is an Equal Opportunity Employer.