Description
DESCRIPTIONThe Customer Service Support consultant will serve as a point of contact for internal customers, in support of a customer services organization.
Responsibilities
- Perform manual call allocation duties with a goal of ensuring call volume is delivered to the appropriate center within the accessibility parameters.
- Interact with IT-Telephony teams, call center Work Force Operations teams, and NCCO auxiliary teams on behalf of the customer ops organization and ensure that issues related to telephony, call routing, Avaya CMS, and IEX Total View are escalated to the correct point of resolution.
Qualifications
- Excellent communication skills
- Call Center experience
- Problem solving skills
- Telephony experience
SKILLS
Communication, Call Center, Problem solving Skills, Telephony
Synectics is an Equal Opportunity Employer.