Customer Service Support

Texas  ‐ Onsite
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Keywords

Description

DESCRIPTION
The Customer Service Support consultant will serve as a point of contact for internal customers, in support of a customer services organization.

Responsibilities
  • Perform manual call allocation duties with a goal of ensuring call volume is delivered to the appropriate center within the accessibility parameters.
  • Interact with IT-Telephony teams, call center Work Force Operations teams, and NCCO auxiliary teams on behalf of the customer ops organization and ensure that issues related to telephony, call routing, Avaya CMS, and IEX Total View are escalated to the correct point of resolution.

Qualifications

  • Excellent communication skills
  • Call Center experience
  • Problem solving skills
  • Telephony experience

SKILLS
Communication, Call Center, Problem solving Skills, Telephony

Synectics is an Equal Opportunity Employer.

Start date
n.a
From
Generic Network
Published at
29.11.2011
Project ID:
274616
Contract type
Freelance
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