Description
DESCRIPTIONThe Customer Service Support consultant will serve as a point of contact for internal customers, in support of a customer services organization.
Responsibilities
- Perform manual call allocation duties with a goal of ensuring call volume is delivered to the appropriate center within the accessibility parameters that have been applied by Customer Services Leadership.
- Interact with IT-Telephony teams, call center Work Force Operations teams, and auxiliary teams on behalf of the customer ops organization.
- Ensure that issues related to telephony, global call routing, Avaya CMS, and IEX Total View are escalated to the correct point of resolution.
- Communication skills
- Call Center experience
- Problem solving skills
- Telephony experience
SKILLS
Communication, Call Center, Problem solving Skills, Telephony
Synectics is an Equal Opportunity Employer.