Customer Service Support

Texas  ‐ Onsite
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Keywords

Description

DESCRIPTION
The Customer Service Support consultant will serve as a point of contact for internal customers, in support of a customer services organization.

Responsibilities
  • Perform manual call allocation duties with a goal of ensuring call volume is delivered to the appropriate center within the accessibility parameters that have been applied by Customer Services Leadership.
  • Interact with IT-Telephony teams, call center Work Force Operations teams, and auxiliary teams on behalf of the customer ops organization.
  • Ensure that issues related to telephony, global call routing, Avaya CMS, and IEX Total View are escalated to the correct point of resolution.
Qualifications
  • Communication skills
  • Call Center experience
  • Problem solving skills
  • Telephony experience

SKILLS
Communication, Call Center, Problem solving Skills, Telephony

Synectics is an Equal Opportunity Employer.

Start date
n.a
From
Generic Network
Published at
29.11.2011
Project ID:
274617
Contract type
Freelance
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