Description
Are you a recent Graduate with some experience as a Programmer or Application Support Analyst? Are you seeking the opportunity to work for a successful, growing, profitable company?
This is an excellent opportunity to get involved with a market leader in the provision of defence/healthcare workforce and corporate governance solutions.
Your role will include the following responsibilities:
- Providing timely & consistent technical solutions to external customers & third parties based on SLAs
- Providing technical support in line with escalation timeframes delivered through a documented technical plan of action and concluded with a written root cause analysis
- Developing strong customer relationships through direct communication with customers or third parties to achieve highest levels of customer satisfaction
- Deliver proactive & preventative customer support activities
- Working collaboratively with other teams within (including Products, Client Services & Sales) to achieve a high degree of internal and external satisfaction
- You must be an Australian Citizen for Security Clearance purposes
- At ease with providing outstanding technical support for applications in a remote technical environment.
- Charismatic team player that enjoys challenges to resolve complex technical issues in the simplest and most effective manner.
- Competent at communicating technical plans of action to customers or third parties and should be available to work all hours to ensure a mission critical system is returned to operation in the shortest possible timeframe
- Able to demonstrate clear thinking under pressure and communication skills that will ensure continued client confidence.
- Able to create and maintain a positive, high-energy environment that fosters mutual trust, respect and a commitment to the team itself.
- Microsoft SQL Server and strong T-SQL (DBA certification is preferred)
- Familiarity with defect tracking technologies is required; Fog Bugz is used (experience desirable)
- Oracle DBA and My-SQL skills (desirable)
- Remote Access Technologies (desirable - Citrix and/or N3 preferred)
- Microsoft Dynamics CRM is used (experience desirable)
- Business Objects reporting skills (desirable)
- Visual Basic, ASP.NET & C# diagnostic skills (desirable)
- IIS Administration & Diagnosis (desirable)
- An understanding of Adobe Flex (desirable)