Sr. Help Desk Specialist

North Carolina  ‐ Onsite
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Keywords

Description

1 year - open-ended contract for a Sr. Help desk associate.

Duties include providing level 1 primary support for PC's, laptops, telephones, and mobile devices. Must have strong troubleshooting skills working with Windows XP and Windows 7 operating systems, MS Office Suite and Outlook (2007 and 2010). Remote control (eg SCCM, RDP), Cisco VPN, wireless networking, Exchange email clients, Blackberry, iPhone and Droid devices, and IP based networking topologies. This is 100% phone support and email support. Duties include taking and resolving, providing technical support to resolve the calls or escalate to the next level. Must be able to log the calls in the call management system, document how the call was resolved, etc. Candidate must provide superior customer service and meet/exceed proper expectation levels. Candidate must diagnose technical issues quickly and accurately while using experience and knowledge management resources to deliver IT solutions.
*Qualified candidates should demonstrate the versatility to balance constantly changing demands while determining issue impact and severity.
*Strong communication skills in both verbal and written formats is required.

Local candidates preferred. Ideal candidate will have 2-4 years help desk experience, AAS degree or BS degree in IT. No phone calls please. Email resumes

Start date
ASAP
Duration
1 year +
(extension possible)
From
Generic Network
Published at
07.12.2011
Project ID:
278752
Contract type
Freelance
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