Description
Global Support Center Shift Supervisor
Skills: Support, escalation, process and system analysis, Cisco, Unix, Linux, Windows
Our client needs you...
Summary
This is a 6 month contract to perm opportunity. You will administer Global Support Center department policies and procedures, including Transactional, Network and System related responsibilities. You will supervise employees assigned to a particular global shift and participate in performance reviews and disciplinary actions. Support and administer data retention/recovery, operational processes, and production environment. Operate and monitor computer equipment. Perform routine tasks to maintain systems/network/security environment and escalate to appropriate SME's as necessary. Perform a variety of complex tasks and makes critical decisions. Provide on-site authority during off-hour time periods.
Responsibilities:
60% System/Network Processing Support: Will support all system processes to ensure the quality and accuracy of processing of data into and out of our system. Will act as first point of escalation for system/process issues. Will provide analysis of processes and systems for improvement and efficiency. May be required to provide maintenance to systems.
25% Supervise Staff: Will oversee Computer Operations and Network Support staff. Will direct and coach personnel. Will participate in performance reviews and disciplinary action, communicating directly with managers.10% General Duties: Will provide assistance to other staff for system or project based tasks. May be required to participate in documentation control.
5% Disaster Recovery Support: Manages and provides support for all data and systems disaster recovery operations. Will frequently be asked to participate in the enhancement of these systems coincident with other technology projects.
Qualifications:
- Candidate should possess a demonstrable strong working knowledge of a complex, integrated environment to include Cisco, Intel, Unix, and Linux, with heavy emphasis on MS Windows
- 1-3 years experience interacting with Technical, Executive staff and merchants
- 1-3 years in a Microsoft oriented Enterprise environment is necessary
- Knowledge of networked computer systems, data communications technologies and network infrastructures is required
- CA Spectrum/Wily monitoring experience is a plus
- Stratus experience is a plus
- Linux experience is a plus
- Microsoft Certified Systems Engineer is a plus
- Cisco certification and/or certification effort is also a plus
- Additional certifications are a plus
Benefits:
As an Agile consultant, you'll gain many of the advantages and benefits of being a direct hire, while experiencing the flexibility of consulting. It's the best of both worlds! Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, life insurance, Employee Assistance Program and more.