Customer Service Representative

Job type:
on-site
Start:
ASAP
Duration:
26 weeks
From:
Volt Europe
Place:
Berkshire
Date:
12/15/2011
Country:
flag_no USA
project ID:
282470

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This project is archived and not active any more.
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My Global client is currently seeking a Customer Service Representative.

You will be working on customer incidents ensuring that issues are resolved within a timely manner.

The suitable candidate will have strong communication and relationship building skills, it is essential you have working knowledge within a customer advocacy/escalation department supplying high level of customer service.

Responsibilities:
- Take ownership of customer/partner escalations and complaints on all media (phone, email, fax, we, internal systems) delivering a high level of Customer Service within SLA's and manage through to resolution/satisfaction of the customer
- work closely with key stakeholders providing a transparent link between strategy and delivery
- Effectively handle complex Enterprise and Partner complaints working with local subsidiary, EMEA and corporate teams to deliver positive resolutions.
- Identify and report systemic issues causing complaints and escalations.

Essential Skills:
- Strong customer service background
- Business maturity - positive attitude and realistic role expectation
- Driven to succeed for themselves and the team
- Strong written and verbal communication with the ability to take control of a situation

Desirable skills:
- Dealt with ITIL
- Worked in a technical background