Description
Assist with the enhancement, creation, and documentation of operational processes and procedures for use by the program production and non-production staff.
Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. Creates, modify and maintain functional and non-functional requirements for system enhancements, upgrades and new functionality. (Non-functional requirements are system requirements related to the hardware/software environment in which the application will operate, but are not part of the actual business function(s) performed by the application.)Creates, modifies and maintains functional and non-functional requirements for system enhancements, upgrades and new functionality. (Non-functional requirements are system requirements related to the hardware/software environment in which the application will operate, but are not part of the actual business function(s) performed by the application.) Analyzes systems to determine root cause of problems and creates system work flow. Partners with and provides support to project stakeholders throughout the SDLC in understanding and clarifying the requirements under examination.Aligns complex solutions with business and IT strategies. Ensures clarity and compliance with the organization's architectural standards and documents functional and non-functional requirements. Ensures clarity and inclusion of appropriate details in the same. Maintains documentation for new and existing applications.Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. Facilitates requirements sessions and walk-throughs.Involved in the full systems life cycle for moderate to large sized projects and partners with stakeholders to maintain focus and understanding throughout the project life cycle. Works in conjunction with QA Lead to validate testing documentation. Assists with maintenance and support for application software.Root Cause/solution recommendation - Analyzes defects with an eye towards finding root cause, recommending both technical and non-technical solution.Provides subject matter expertise to project stakeholders (customers and IT) and reviews documentation of other analysts for completeness.Skills Required:
Excellent verbal and written communication skills
Ability to communicate with technical and non technical team members
Workflow analysis
Desired- Six Sigma Certification and or ITIL Certification with emphasis on process and procedure.
Ability to create non-functional requirements and translate business requirements into non-functional requirements
Solid understanding of development, quality assurance and integration methodologies
Ability to trace given transactions through a complex system and document how systems and overlapping processes interact
5+ years System documentation experience and/or technical writing