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Network Services/Support

Texas  ‐ Onsite
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Description

DESCRIPTION

The Network Services/Support consultant will be performing standard Tier 1 monitoring, ticketing, analysis, resolution, and triage of faults occurring in network elements, as needed. The supported elements include Unix and Windows Servers and other mobile telephony applications.

Responsibilities
  • Perform fault isolation, validation, and some repair for supported network nodes, escalating and tracking advanced repair to specialized teams.
  • Rapid assessment of both the nature and severity of customer problems to evaluate appropriate response, engaging various support organizations to provide that response.
  • Assist and support the engaged support organizations to reduce duration and severity of customer impact and/or loss of redundancy.
  • Open, update, and close trouble tickets as required to track progress of trouble resolution.
Qualifications
  • Familiarity with SMS and MMS
  • Mobility Network knowledge
  • 3G, 4G, LTE Technology experience

SKILLS

SMS, MMS, Mobility Network, 3G, 4G, LTE Technology

Synectics is an Equal Opportunity Employer.

Start date
n.a
From
Synectics
Published at
29.12.2011
Project ID:
287630
Contract type
Freelance
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