Description
DESCRIPTIONThe Network Services/Support consultant will troubleshoot and administer applications on behalf of the customer.
Responsibilities
- Ticket Management (Open, Update, Track, Route, Close)
- Troubleshoot Application Download Issues
- Troubleshoot Device - Application Configuration issues
- Troubleshoot Device Enrollment Issues
- Troubleshoot Device - Server Internetworking
- Troubleshoot Platform Availability Issues
- Experience supporting 24x7, either on-call or shift work
- MS Word, Excel, and PowerPoint expertise
- Enterprise Customer Support experience
- Problem analysis and resolution skills
- Ability to work in a fast paced environment
- Required Certification: MCSE
Word, Excel, PowerPoint, Enterprise Customer Support Experience, 24x7 support, Problem analysis and resolution, Ability to work in a Fast paced environment
Synectics is an Equal Opportunity Employer.