Sr. Level Portfolio/Service Delivery Manager

Description

• Prepare input data; participating in project team working group meetings as required to assess and prepare Demand Management and Resource Management model
• Understand and manage Change Management
• Assist in the development of and manage a Project Delivery Model
• Assist in the management of the Project Management Operations
• Understand and assist in the management of Capacity Planning Service Delivery, Application Support Model, Service Delivery Model, Service Level Management, Incident & Problem Management, Release Management, and Initial Launch Assurance Support
• Assist in the Implementation of Operational Efficiencies
• Understand and assist in the implementation of ITIL Standards & Methodology
• Prepare of reports and presentations as required
• Maintain the oversight and reporting requirements lists of the assigned Cost Center
• Prepare and/or assist with the development of Portfolio/Service Delivery Management documents
• Ensure the confidentiality and security of all Portfolio/Service Delivery Management files

• ARIBA 4 - 7 years Intermediate
• MS Outlook 4 - 7 years Intermediate
• MS Powerpoint 4 - 7 years Intermediate
• MS Excel 4+ years Advanced
• Portfolio Management 2+ years Intermediate
• Project Deliverable Controller 4 - 7 years Intermediate
• Project Development/Planning/Administration 4+ years Intermediate
• Project Financial Development/Planning 4 - 7 years Advanced

• BS/MS in Computer Science, Engineering, Finance, Business, or related field
• Ability to maintain a high level of accuracy in preparing and entering information
• Confidentiality concerning financial and employee files
• 7+ years of experience with Portfolio and Service Delivery management including analysis and managing large scale organizational programs
• 7+ years of experience as an information technology professional in one or many roles such as portfolio manager, Service Delivery manager, program management, or project management
• Strong Microsoft Excel (demonstrated use and experience with Pivot Tables, vlook up if/or statements)
• Proven ability to work independently and manage multiple priorities
• Excellent interpersonal skills
• Analytical and problem solving skills
• Decision making skills
• Excellent verbal and written communications skills and the ability to effectively communicate with the stakeholders and senior business leadership appropriately
• Attention to detail and high level of accuracy
• Very effective organizational and written communication skills
• Ability to operate computerized accounting, spreadsheet and word processing programs, and email at a highly proficient level
• Time management skills
• PMP Certification desired

SKILLS
SharePoint

Synectics is an Equal Opportunity Employer.