Description
DESCRIPTIONA Systems Administrator is needed to provide level II support for Blackberry Enterprise Servers and other mobile devices. The role involves addressing customer issues and resolving tickets effectively.
Responsibilities:
- Handle day to day BES and BlackBerry related technical problems
- Interact with vendor support for various issues and questions in order to solve end-user's problem
- Efficiently identify customer's problems and issues and resolve the call in accordance with the correct procedures
- Provide after hours on-call duties
- Working on-call rotations providing 24x7 support (via paging) during the weeks the candidate is on-call
- Associates degree in Computer Science or a related discipline
- 2-5 years of experience in BlackBerry Enterprise server administration, BlackBerry Smartphone, and desktop manager experience
- Domino Server and Exchange experience
- Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures
- Good analytical and communication skills
- Strong customer service skills
- Ability to communicate effectively with team members, clients and management
SKILLS
SDLC Methodologies, Understanding of Mainframe, Midrange, Database, Web, and Client Server technologies.
Synectics is an Equal Opportunity Employer.