Description
DESCRIPTIONThe Network Services/Support consultant will provide support for a server based IVR platform. Work and manage a ticket queue, monitoring alarms for the platform, managing external vendors, managing remote hands at the equipment sites, handling external/internal customer requests, managing/participating in outages, initial problem determination with escalation to higher tiered support as necessary, and sending necessary notifications to management, partners, and customers.
Qualifications
- Experience with Linux/Unix; including knowledge of generally used commands a must
- Experience working with clustered Servers preferred
- Experience working in an operations center, handling automated tickets and customer trouble calls and supporting server based IVR systems
- Strong technical skills and experience providing support for servers, load balancers, routers, switches, DMZ, firewalls, etc
- UNIX/LINUX proficiency and experience is mandatory and experience comparable to filling a system administrator role
- Experience working with Solaris servers, Linux/Unix, experience working with Servers in a cluster is a benefit, security requirements,
- Understand and be able to provide problem management, troubleshooting and analysis, system support, security, vulnerability scans, etc
- Nice to have experience with Load Balancers, blade servers, Weblogic, XML, VXML, AIX, RedHat, Oracle, Scripting skills (Perl is preferred), and other related skills and experience.
- Must have good communication skills, able to read and create a block and flow diagrams, work well in a team environment, and be self motivated.
- Must be flexible to work any shift: may be scheduled for 1st, 2nd or 3rd shift and could be scheduled Tues-Sat; Mon-Fri; or Sun-Thurs
SKILLS
Linux or Unix administration, Routers, Switches, Load Balancers, SUN/IBM server admin, WebLogic, VXML, AIX, 3 - 5 Exp Operations Environment, Perl Scripting or Oracle Administration, Call Center Technology/IVR applications, Telco knowledge, VoIP knowledge, IP and WAN networking
Synectics is an Equal Opportunity Employer.