Customer Service Representative

Job type:
on-site
Start:
n.a
Duration:
6 mos.
From:
Professional Computer Resources, Inc.
Place:
South Carolina
Date:
01/04/2012
Country:
flag_no USA
project ID:
290450

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A client in the Retail space is seeking a Customer Service Representative. Their product line has grown and their brand name has become highly recognized across the country and around the globe. The brand name is synonymous with comfort and quality.

General Purpose of Position:

Front End customer care - responsible for ensuring the highest level of customer service throughout the stores. A Customer Service Representative is a role model and leader and at times will solve problems, make informed decisions in order to achieve maximum results.

Tasks and Responsibilities:

  • Learn all call center representative's Front End policies and procedures
  • You are the front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment.
  • Authorize and ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts.
  • Keep Front End equipment and supplies in order.
  • Help solve problems that affect the service, efficiency, and productivity of the Front End.
  • Any other tasks as assigned from time to time.

Skills and Competencies:

  • Ability to provide outstanding customer service.
  • Ability to respond well to pressure
  • Ability to resolve issues ASAP
  • Ability to manage customer service effectively.
  • Ability to process information/merchandise through computer system and register system.
  • Ability to maintain a fair, consistent set of standards as they apply to work force.
  • Ability to adjust priorities and manage time wisely in a fast-paced environment.
  • Ability to maintain records and documentation pertaining to work force.
  • Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, and understand materials.
  • Ability to operate all equipment necessary to perform the job.

Requirements:

  • Ability to work a Full time schedule including some nights, weekends, and holidays.
  • Call Center experience preferred.
  • Ability to handle large sales volume.
  • Strong interpersonal, communication, organization and follow-through skills.
  • Advanced Excel skills for work flow and performance

Top 3-5 must have skills:

  • Call Center and/or Retail Customer Service experience.
  • Advanced Excel skills
  • Ability to manage self
  • Independent/Self-Starter
  • Competitive drive to always be better
  • People-Oriented