Description
We are looking for two or three Front Office consultants/Support administrators to work at our multinational client in Stockholm/Sweden.
BACKGROUND
There is a need for general ICT Support within the Front Office team.
The Front Office team provides ICT Support for the agency as the single point of contact.
The Front Office team is covering the service desk function and provides services to both internal and external users.
The main support activities are within the areas of first level and second level ICT support.
TASKS AND RESPONSIBILITIES
- Register, analyze, categorize and resolve reported incidents and requests;
- Assign the appropriate priorities and dispatch incidents and requests to the adequate support group;
- Support users and their workstations, telephones, PDA's and other IT equipment;
- Provide application support and ensure installation/reconfiguration/reinstallation of applications;
- Provide remote support and desk support;
- Install, connect and move PC equipment;
- Manage user accounts;
- Provide the users with information or awareness sessions on specific ICT products and solutions whenever necessary;
- Assist in the negotiation with suppliers;
- Keep the inventory of the IT assets;
- Produce and update technical, management and user oriented documentation;
- Keep the stock and the configuration items information up to date;
- Prepare user related hardware for decommissioning.
PROFILE OF THE CONSULTANT
Desired knowledge and skills
- Minimum of 2 years experience in 1st line support w/r to Software and Hardware
- Good knowledge of Microsoft Office support;
- Good knowledge of end user mobile device support;
- Good knowledge and experience with Landesk Service Desk Console or another Service Desk tool
- ITIL foundation knowledge; and/or ITIL Foundation V3 certificate.
- High level of service orientation;
- Excellent team worker but also able to work self dependent;
- Experience of working in an international working environment;
- Experience of working in a public sector environment.
- Good knowledge of English language, Swedish knowledge is an asset;
LOCATION of work: at client premises in Stockholm/Sweden.
EVALUATION CRITERIA
Please highlight how you meet the following eligible criteria to present yourself in the best possible way; this will increase your chances to get this great job:
- 1st line support experience Software and Hardware
- Experience of working in an international Environment
- Service orientation
- ITIL knowledge
- Landesk experience
- Technical knowledge of domain requested
GENERAL
Curriculum vitae shall illustrate the specific skills relevant to this proposal. The applicant's attention is drawn to the important role that the curriculum vitae plays in the evaluation.
We would like to receive CVs of suitable candidates together with pricing quotations, based on a daily net rate including travel costs for the services described.
Candidates must have a passport of an EU member state or a valid work permit for SwedenTime scale of work: 01.03.2012 - 31.08.2012, extensions possible. Kindly indicate the earliest date of availability.
PROVIDER
infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 28 years we have delivered IT systems and solutions, and IT consultancy and staffing services to our clients in Luxembourg and across Europe.