Order Management Consultant

SA  ‐ Onsite
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Keywords

Description

Our client is looking for Siebel Order Management Consultant who can offer:

To create, validate & launch Service requests (order form) based on customer inputs into the relevant provisioning systems, within stipulated timelines. To manage and quickly resolve errors and omission on those requests. Interface with client for resolving queries that can not be resolved locally. Managing and motivating the team. SLA Management. Co-ordinate with all the stake holders for effective and efficient delivery. Escalation Handling. Generating MIS reports and Handling Escalations. Continuous process improvement plans, Knowledge sharing, etc. Understanding and compliance of various Management System applicable & implemented in the organisation. Meeting all the delivery related targets as set by the organization. To Provide Feasible and cost effective solution for the customer requirement, within stipulated timelines. Understanding the customer requirement and designing the solution with the best access method and equipment.

Skills and Experience:

3 - 5 Yrs experience in Telecom Service Delivery Process. Prior People/Client Management experience. Bachelor in Engineering - Electronics or Electronics & Communications. ITIL foundation or better preferred. Basic knowledge of IP (CCNA Preferred). Telecom Service. Delivery process knowledge. Excellent written and verbal communication skills. SDH, DWDM, MS VISO, MS Excel, MS Word. Siebel Order Management desired.
Start date
ASAP
Duration
12 month renewable
From
Skyline Services Ltd
Published at
06.01.2012
Project ID:
291986
Contract type
Freelance
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