Description
Service Support Manager, ITIL
Fixed Term 11 month contract.
My client has a exciting opportunity of an ITIL experience Service Support Manager for a 11 month fixed term contract. The role involves maintaining ownership of all incident throughout the incident life cycle and will manage and report on relevant KPI's while driving continuous improvement.
The role is very likely to become permanent and would suit someone who is looking for the career progression to move into managing IT Service worldwide for my client.
Requirements:
* Third-Level IT qualification or equivalent experience in IT or related subject
* 5 years+ experience in managing a support team
* ITIL certification is essential-V2 Service Manager or V3 Expert
* Demonstrable experience in rolling out ITIL conformant process and service management application will be a distinct advantage
* Previous experience in a customer facing role providing a high-level of IT support
* Excellent knowledge of tools/systems used to manage and support operational environments and have previous experience in leading the selection and implementation of an enterprise-class service management suite
* Previous experience in a customer facing role providing a high-level of IT support
For immediate consideration please send on your CV.
Your CV will not be submitted without your consent.
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.