Description
SMS Production Support Analyst, HIRING NOW!
We are actively seeking an SMS Production Support Analyst to support our client's pooling and delivery functionality. This individual will work in a disbursed environment with the Production Lead in another state and developers all over while sitting in Frederick with part of the team.
This individual will:
- Support data conversion activities; Prepare detailed functional system test cases, system documentation;
- Maintain developer on-call rotation calendars and paging system to ensure required coverage of supported systems; and
- Understand and provide support to application batch jobs, scheduling and interactions between Mainframe, UNIX, Oracle database and Front End PowerBuilder user interface.
- Serve as a liaison between the business user and members of the technical support team.
- Interface with technical, business and product development teams to identify requirements specific to a business product/process and translate the business application's needs into systems requirements
REQUIREMENTS:
- MUST be a self-starter, capable of handling numerous projects/priorities efficiently and effectively
- MUST be adaptable and quick leaner of multiple tools and systems used for production support and release management.
- MUST be able to speak at the business and technical level
- MUST be very organized and adhere to timelines
- MUST have excellent verbal and written communication skills
- Experience using and updating SharePoint sites (for example, create custom lists, calendars, document libraries, announcement boards, and dashboards).
- Proficient using MS Office tools (specifically Excel, Word, Visio, Access, Outlook)
- Experience translating business application's needs into systems requirements
- Background in the mortgage industry
SUBMIT your Resume to SOPHIA for immediate consideration.