SMS Production Support Analyst

Maryland  ‐ Onsite
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Description

SMS Production Support Analyst, HIRING NOW!

We are actively seeking an SMS Production Support Analyst to support our client's pooling and delivery functionality. This individual will work in a disbursed environment with the Production Lead in another state and developers all over while sitting in Frederick with part of the team.

This individual will:

  • Support data conversion activities; Prepare detailed functional system test cases, system documentation;
  • Maintain developer on-call rotation calendars and paging system to ensure required coverage of supported systems; and
  • Understand and provide support to application batch jobs, scheduling and interactions between Mainframe, UNIX, Oracle database and Front End PowerBuilder user interface.
  • Serve as a liaison between the business user and members of the technical support team.
  • Interface with technical, business and product development teams to identify requirements specific to a business product/process and translate the business application's needs into systems requirements

REQUIREMENTS:

  • MUST be a self-starter, capable of handling numerous projects/priorities efficiently and effectively
  • MUST be adaptable and quick leaner of multiple tools and systems used for production support and release management.
  • MUST be able to speak at the business and technical level
  • MUST be very organized and adhere to timelines
  • MUST have excellent verbal and written communication skills
  • Experience using and updating SharePoint sites (for example, create custom lists, calendars, document libraries, announcement boards, and dashboards).
  • Proficient using MS Office tools (specifically Excel, Word, Visio, Access, Outlook)
  • Experience translating business application's needs into systems requirements
  • Background in the mortgage industry

SUBMIT your Resume to SOPHIA for immediate consideration.

Start date
January 2012
Duration
1 year +
(extension possible)
From
SSS NC
Published at
07.01.2012
Project ID:
292889
Contract type
Freelance
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