Description
Dear,
Start: Negotiable
Location: Brussels
Overall Profile
Purpose:
- (Describe in a couple of bullet points the most important objectives of the job.)
The primary responsibilities of this function are
- To maintain server operating systems and services;
- To provide 2nd IT level assistance for hardware and software issues;
- To assist in the daily user administration and system administration;
- To act as dedicated support resource for the Practice Support department;
- To function as interface between the 1st and 2nd line support teams
- Maintain the network structure, security & accesses, file shares and physical infrastructure
- Ensure appropriate retention and backup of data stored on the network, including archival of data
- Ensure security of network against eg, viruses, security breaches
- Be responsible for the updates on the server and end user infrastructure, eg, MS patches, critical updates
- Test and verify updates and new application packages
- Define and document support procedures regarding all network software, hardware and configurations
- Assist the 3rd line team for rollouts and upgrades of network infrastructure, operating systems, Servers and storage devices
Skills and Competencies
- Fluent in English, and good knowledge of French or Dutch
- Excellent communication skills (written and verbal, including telephone skills)
- Strong presentation skills (written and verbal)
- Expert proficiency with Microsoft operating systems (server and PC), server hardware, network storage maintenance (NetApp), virtual infrastructure maintenance (VMWare) and network backup programs; comfortable knowledge of Lotus Notes administration and Microsoft Exchange
- Experience with phone systems and administration
- Ability to take a structured approach to problem solving and decision making by analysing, thinking ahead and planning
- Pro-active approach to work
- Strong customer service skills
- Strong organisational skills
- Good interpersonal skills
- Professional ethic and manner - must demonstrate the ability to maintain strict confidentiality of the Firm's internal and personnel affairs
- Flexible to work a reasonable amount of overtime
i. To accommodate evening cover up to 8 PM (primarily), and/or morning and holiday cover, and
ii. To provide assistance with special projects or the general needs of the office (can take place over week-ends)
- Flexible to participate in watch duty role
- Ability to prioritise workload
- Ability to troubleshoot
- Ability to work and communicate effectively under pressure
- Ability to work on own initiative and in team based environment
- Bachelor degree and minimum 2-3 years experience in a support specialist/system admin, working with similar hardware and software