Mortgage Collections Case Handler-6 Month Contract

Bristol  ‐ Onsite
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Description

Our client based in Bristol provides mortgage services for a range of clients. The collection teams are responsible for delivering outstanding service in helping mortgage customers overcome mortgage payment difficulties or, where this is not possible, ensuring that the processes leading to litigation are handled effectively and efficiently. All collection team activities must be carried out in accordance with legal and regulatory rules and guidance, agreed procedures and due care for the customer. The purpose of the role is to make contact with and receive contact from the customer and establish appropriate repayment terms to clear overdue payments to facilitate the rehabilitation of customers account and avoid repossession of the mortgaged property. Skills, Knowledge and Behaviours Assertiveness and tactAbility to negotiateObjection handlingProblem SolvingCustomer focus Written and oral communication skillsInitiative and flexibility within a teamSelf-motivation and enthusiasmOwnership and accountabilityContinuous improvement Experience required Minimum 12 months experience in a volume mortgage collection or debt recovery environmentGood working knowledge of software packages e.g. Microsoft Word & ExcelExcellent communication skills. Contact Tailored Solutions for further information.
Start date
n.a
From
Tailored Solutions Legal Recruitment
Published at
09.01.2012
Project ID:
293719
Contract type
Freelance
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