Description
Functional Domain
Within the domain Financial Markets, we are currently looking for a Functional Support Engineer to be part of the FXMMR-BE Support Team.
The Team is functionally and technically supporting 3 main applications used by the Dealing Room: Kondor+ (F&T), FlexING (F&T - in house Application) and Summit (F).
We are covering a 24/7 Support for Kondor+ & FlexING.
The Team Members structure is: 5 Technicals & 3 Functionals.
Responsibilities
The Functional Support Engineer's responsibilities cover:
-Support
-daily management of the Summit/FlexING applications (identification and solving of issues)
-management of end users requests (assessment and prioritisation)
-support in the design of efficient processes for information requests and incident management
-implementation of application releases: testcases development, tests in the last phase of the project, acceptation tests.
-Incident Management
-registration, follow-up, and documentation of incidents
-preparation of standard incident reporting
-Problem management
-identification, solution and follow-up of problems
-preparation of operational reports required for an efficient problem management
-User management
-management of information requests in relation with Summit/FlexING
-communication to end users in relation with incidents, problems, requests (issue localisation/identification and solution)
Education
-You are Financial/Mathematical/Economics educated or have a similar experience
-You have at least 5 years of experience in a support function within an IT environment/packages
-You have already worked with Dealing Room people
Professional skills
-You are customer focussed and a team player
-You have strong analytical and problem solving skills
-You are expert in Derivatives/Rates & Exotic FM Product
-You have a advanced knowledge of Summit FT
Languages
-English is required
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.