Senior Support Specialist (Murex)

SG  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

This key position is an exciting opportunity to work as part of a cross asset application support team responsible for the operational stability and integrity of Derivatives Front Office (FO), Middle Office and Back Office applications for FX, Credit, Commodities, and Rates Products. The team incorporates a "Follow-The-Sun" model providing 24 hours support desk manned in Singapore and leverages the support teams in Dubai, London and New York. All incidents, requests and problems are managed through the Remedy ticketing tool and direct application monitoring and alerting via the ITRS console while other tools are being developed and deployed to enhance the supports teams' capabilities.

Key Roles & Responsibilities
* Responsible for stability of production environments ensuring all applications and interfaces have maximum availability. This including in-house as well as vendor FO applications.
* Highlight user training and education needs and maintain excellent user satisfaction.
* Manage/coordinate recurring issues and ensure long-term resolution.
* Receive calls/Remedy tickets for user and application issues and trouble shoot them. If required, escalate to 2nd line for further investigation to keep within SLA.
* Highly motivated to learn and manage different applications across derivatives.
* Work as a global support liaison with teams in Singapore, Dubai, London, Hong Kong and New York
* Follow escalation procedures during outages and ensure root-cause analysis.
* Track incidents and provide regular updates to users on request status and progress.
* Act as a facilitator and coordinate between various teams like Infrastructure, 2nd line, IT Service to resolve complex issues and outages.
* Document common issues for team's perusal.
* Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement
* Ensure all new deployments have supplied correct documentation and training

Qualifications & Skills
* Strong team player, effective at communicating internationally and used to working closely with clients.
* Should have advanced technical experience and proficiency in Murex
* Good knowledge of trade life cycle for FX Options/IRDs/Commodities/Credit Derivatives products.
* Hands on in technologies like Unix and Sybase/Oracle
* Ability to work under pressure and deliver excellent results

#EA licence no. 11S3959#

Start date
n.a
From
Bright Purple Resourcing
Published at
11.01.2012
Project ID:
295012
Contract type
Freelance
To apply to this project you must log in.
Register