Description
Our client, a global oil and gas giant is currently recruiting for an experienced Service Catalogue Lead.
The successful candidate will be involved in the following areas :
*Service Designer - consult with users and other key stakeholders to produce new service design forms and automated workflows.
*Technical Consultant - own and deliver technical aspects of the current deployment, for example, updating existing installation, managing database migrations, customising (coding) where requirements cannot be met in a standard way, maintaining current integrations (single sign-on and LDAP lookups) and any activity required to keep the system operational.
*Project Management - work with all stakeholders and service delivery teams to manage their expectations with respect to service design, workflow and project timescales. Work with senior managers (including PCA) to get approvals.
*Maintenance & Support - support the three newScale environments (development, test and production).
*Business Analyst - work with internal customers (usually Department or Team Leads) to analyse existing processes and pain points. Rationalise processes and transform for automation request fulfilment.
*System Administration and Reporting - monitor service requests to spot potential problems, answer ad-hoc queries from users and delivery teams. When a new service is launched, produce training material and train service delivery users in readiness for launch
It is essential the successful candidates has experience in the following :
*Demonstrable configuration and support of newScale projects and environments.
*Strong experience of the latest service management best practises especially in the areas of Service Catalogue.
*Strong experience in negotiating, agreeing, creating and implementing business-focused IT Service Requests and Portfolio Offerings.
*Application and technical experience applicable to managing the Service Catalogue and working with internal and external technical teams.
*Extensive customer service experience.