Description
Job Description:Function:
You will give support in first line to customer users for PC's related problems via telephone. After an accurate identification of the cause of the user problem, you will register it in the system. You solve problems and if needed, you will make a timely escalation of the more complex problems to second level support group. By your professionalism, you will insure the promotion of the services of our IT service desk to the customer users.
Personal Profile:
Service-minded, communication skills, stress resistant, team-spirit, organised, problem-solving, precise, assertive.
Required knowledge:
Profile:
Preferably 6 months experience in a call center, high interest in IT and keen on establishing a career in IT. Knowledge of PC hardware, operating systems (MS WIN 9x, NT, 2000 or XP or Linux), standard software packages and basic networks. Fluent in Dutch - English and French is a plus point
Duration: 2 to 3 months (extension possible)
Location: Zaventem
Language: Dutch (Motherlang.), English and French
Availability: ASAP