WAN L3 Network Engineer

Description

The WAN L3 Network Engineer will be responsible for
- Overall network operation, administration and management of customer network.
- Performing advanced Support and routine complex troubleshooting activities, working independently under minimal supervision.
- Resolve customer requests, issues in line with customer agreements with agreed schedule to required quality standards
- Ensure quality standards and customer satisfaction levels exceed targets
- Manages delivery team of L2 Engineers.
- Performs Root Cause Analysis
- Tracks and updates key performance metrics.
- Manages and overseas shift handover process
- Acts as point of contact for all service delivery issues, pending work, and escalations
- Project Management
- Provide team support and process improvements through individual contributions.
- Handles escalations
- Participate in routine operational meetings
- Determines work procedures, prepares work schedules, and expedites workflow as well as studies and standardizes procedures to improve efficiency and effectiveness of IT core WAN operations.
- Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, upgradation and site coordinations.
- Initiates network improvement recommendations based upon experiences in field
- Provide onsite operations and admin consultancy during system administration and maintenance

WAN L3 Network Engineer required skills include
- Bachelor degree within the IT or equivalent
- Minimum of 4 years experience in the network industry;
- CCNP certification is minimum requirement
- Must have worked in ITIL environment
- Minimum of two years on large network environment for mission critical support environment and a minimum of two years product knowledge acquired through a mixture of empirical and formal certification
- Must have managed a 7-10 people team
- The ability to communicate technical details and concepts to at least senior management level within a customer organization,
- In depth knowledge of and experience with Nortel 7480 and Multiplexer, CSU, DSU and DWDM equipment.
- Excellent communication and conversation skills, both Verbal and Written
- Strong analytical and problem solving skills
- Good documentation skills
- Good working knowledge of MS Office including MS Project and Visio
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive value and its methodology

CCCi Story

Since 1978, CCCi has delivered over nine million hours of IT expertise and support to more than 375 clients. We are also proud to be one of the largest woman-owned IT consulting companies headquartered in the Southeast and serving our customers nationally. When you join our team, you'll soon discover the CCCi difference.

We strive to understand your professional and personal objectives, and engage you with opportunities that help you achieve both. To demonstrate our commitment to your well-being and satisfaction, we offer an industry-leading compensation and benefits package including:
- Your choice of compensation plan, including salaried, straight hourly or hourly + PTO (paid time off) and holiday pay options.
- We also offer: Major Medical choices, Dental, Vision, Disability and Supplemental Life all effective the first day of the month after your hire.
- 401k plan with only a 30 day eligibility period.