Description
Our client, a global media industry company is currently recruiting for a Knowledge Network Resource Coordinator.
The main focus of the role is the execution of administrative tasks across the Knowledge Network & CS organisation to ensure that Training is organised.
Main tasks will be:
Making proactive calls to the client to ask for end user contact information- this includes collecting first name, last name, telephone number, email address and other key information which is required
Assigning requests to the correct KN Trainer or CS
Data entry into CRM system Siebel - Updating Contact End User information and creating Training Activities in Siebel and assigning to the relevant Knowledge Network Trainer or notifying the relevant Client Specialist
Monitor/Action the Installation Forecast Schedule and upgrade schedule (excel spreadsheet) and ensure that all training activities are created and assigned to KN Trainer's
Keep contact database up to date (Siebel/spreadsheets)
Other tasks will be to help with the Administration of Client Training Classes & eClasses across the region
Manage Course & class calendars
Setting-up all classes in Siebel and Customer Zone
Allocation of client trainers in Siebel and Outlook
Marketing the class schedule using Dreammail and creating class schedule flyers
Book customers on available classes
Check completeness of records on conducted classes
Job requirements:
Excellent internal & external customer service orientation
Continuous diligence and high quality in largely repetitive tasks
Adherence to set processes
Excellent type-writing/keyboard command
Computer skills: MS Office, advanced knowledge of MS Outlook, Internet Explorer
Experience with Siebel CRM a plus
Attention to detail & process orientated are essential qualities for this role
Good personal and telephone skills with customer's
Suitable candidates should submit their CV in the first instance.