Customer Service - Incident Handler

London  ‐ Onsite
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Description

Customer Service Incident Handler - 3 Month Contract - London - Competitive Rate

My client is looking for someone to join their successful Customer Services team in London for an initial 3 month contract period with a possible extension.

Reporting to: Operations Manager

Company:

World's leading telecommunications company, providing: dealing room and telecommunications solutions with an office network covering over 24 major financial cities with more than 35,000 trading turrets and associated Voice Recording and Networks.

Job Profile:

*To provide coordination and control for the works undertaken by our engineering team, on behalf of my client's customers.
*Ensure that our processes for Incident Control and Engineering resource allocation are adhered to
*Allocate engineers to work and ensure they are fully briefed of the requirement
*Maintain my client's company database and systems with up to date records and auditable work logs
*Liaise with my client's customers to agree dates for engineering work and to provide regular updates to customers.

Skills and competencies required:

*Excellent telephone manner
*Basic Microsoft Excel and Word skills
*Persuasiveness and Assertiveness attributes are essential
*Able to remain focused under pressure and organized when faced with multiple requests

If you believe you have the ability to excel in this role and you are skilled in all aspects of the requirements, please send your CV to Abs Ali at Blue Professional Services.

Start date
ASAP
Duration
initial 3 Month
From
Blue Professional Services Ltd
Published at
14.01.2012
Project ID:
297708
Contract type
Freelance
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