IT Telephony Support Officer - Government - Hunter Region - 6 Months

New South Wales  ‐ Onsite
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Description

Are you in IT Support and looking for a change? Do you have experience with IT communications technology? An excellent government position available in the Hunter Region may be just what you are looking for...

This position focusses on communications technology. The group is responsible for effective management of local government strategic assets commercial, financial and IT and brings together our commercial enterprises with a stronger economic development focus. 

Your role will include the following responsibilities:  

  • Maintaining a modern secure and reliable desktop environment for the whole organisation
  • Provide a high level of service to all customers across 20+ remote sites
  • Assessing business case requests for new and replacement mobile phones and related services
  • Purchase new and replacement mobile phones and accessories through an online billing system
  • Provide support to all customers for service and hardware related issues for fixed line and mobile telephony
  • Work together with the VOIP project team, network infrastructure services and desktop support teams to prepare for the implementation of the VoIP telephony system
  • Work with telephony vendors and internal IMS teams in IP telephony fault resolution
  • To develop the processes required to support the mobile and IP Telephony adds, moves and changes 
  • Manage and report on all requested/required IP telephony adds, moves, changes.
  • Provide high-level ad-hoc instruction on the use of IP telephony features and functionality as required
  • Maintain an asset register of Mobile and Fixed Line phones 

You should have the following skills and experience:

  • Certificate IV or comparable qualification in an appropriate IT discipline.
  • Advanced support skills in MS Office (Word, Excel, PowerPoint, Access, Outlook) 2003 and above
  • Demonstrated technical knowledge of fixed line and mobile telephony
  • Highly developed oral and written communication skills
  • Experience in a help desk role within a medium sized organisation with a diverse IT infrastructure
  • Demonstrated commitment to the provision of high quality customer service
  • Ability to manage competing priorities and negotiate effectively with customers and suppliers
  • Demonstrated ability to manage customer requests via a centralised electronic system
If your skills and experience match the above criteria, please apply via the link.
Start date
n.a
Duration
6 Months
From
Paxus (Sydney)
Published at
14.01.2012
Project ID:
297809
Contract type
Freelance
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