Description
Siebel CRM SPECIALIST: Our client's IT department provides software development and data center operation for the diverse business lines (Retail, Private, Corporate and Public banking activities).Within IT, 2nd line dedicated teams (Application Services teams) support the IT infrastructure of the corresponding local Business line.
The team IT Application Services CPBB Batch is responsible for the IT operational support of the QA and Production environments and operates from Brussels.
We are actively searching for an IT Siebel CRM Applications Officer to support the Siebel CRM IT applications related to the Business.
Objective:
As IT Siebel Applications Officer Specialist you are responsible, together with the whole team, for the availability and performance of the Corporate & Public Banking Business IT Applications.
Main tasks:
- lead a team of 3 persons and coordinate, execute following tasks:
- Install, validate, control business applications within agreed service levels: Deployment of releases based on Runbooks
- Maintenance of existing applications.
- Monitor the serviced applications
- Solve incidents (with or without other parties (3rd line) in Production and QA environments targeting to restore the service ASAP.
- Assist in analysing and solving Problems
- Implement & coordinate changes with or without other parties (3rd line).
- Inform users about standards and best practices.
- Team spirit and communication skills are key in order to achieve optimal productivity and performance quality
Required level and content of education in IT:
- IT related Degree
- Several years of experience in IT organisations
Personal skills:
Mandatory:
- Ability to analyse and understand technical requirements that may have an impact on the
operability and the support of complex banking applications.
- Ability to work both in a team as well as autonomously.
- Ability to work in highly pressurised environments.
- leadership
Preferable:
- Ability to assess incidents impact
- Sense of urgency in the resolution of incidents
- Knowledge of banking applications environment
- ITIL (v3) knowledge of 2nd and 3rd level support organization of teams dedicated to specific
platforms and software systems.
Technical experience required
Mandatory:
- Thorough knowledge of Control M distributed
- Thorough knowledge of MVS, UNIX and Windows
- Good knowledge of IT environments
Preferable:
- Good knowledge of iSeries IBM Mainframe
- Experience in monitoring systems (Tivoli) will be an advantage.
Functional experience required
Mandatory:
- Ability to understand and analyze complex applications issues that could be related to the
software language or to the bank applications.
- Ability to document all new applications installed according to the bank standards and to
keep the documentation up-to-date.
- Ability to coordinate and implement changes in the QA and Production environments.
Preferable: - Knowledge of Disaster Recovery Planning
Level:
Senior: at least 10 years of professional experience in Siebel CRM applications support