Description
Siebel Application Support Consultant - Brussels
Languages: English and Dutch or French (desirable)
Skills and experience:
- at least 10 years of professional experience in Siebel CRM applications support
Personal skills:
- Ability to analyse and understand technical requirements that may have an impact on the
operability and the support of complex banking applications.
- Ability to work both in a team as well as autonomously.
- Ability to work in highly pressurised environments.
- leadership
- Ability to assess incidents impact
- Sense of urgency in the resolution of incidents
- Knowledge of banking applications environment
- ITIL (v3) knowledge of 2nd and 3rd level support organization of teams dedicated to specific
platforms and software systems.
Technical experience required
- Thorough knowledge of Control M distributed
- Thorough knowledge of MVS, UNIX and Windows
- Good knowledge of IT environments
- Good knowledge of iSeries IBM Mainframe
- Experience in monitoring systems (Tivoli) will be an advantage.
Functional experience required
- Ability to understand and analyze complex applications issues that could be related to the
software language or to the bank applications.
- Ability to document all new applications installed according to the bank standards and to
keep the documentation up-to-date.
- Ability to coordinate and implement changes in the QA and Production environments.
- Knowledge of Disaster Recovery Planning
Main tasks:
- lead a team of 3 persons and coordinate, execute following tasks:
- Install, validate, control business applications within agreed service levels: Deployment of releases based on Runbooks
- Maintenance of existing applications.
- Monitor the serviced applications
- Solve incidents (with or without other parties (3rd line) in Production and QA environments targeting to restore the service ASAP.
- Assist in analysing and solving Problems
- Implement & coordinate changes with or without other parties (3rd line).
- Inform users about standards and best practices.
- Team spirit and communication skills are key in order to achieve optimal productivity and performance quality
Please send your CV to James to discuss further.
Contracts IT acts as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age and applications from persons of any age will be accepted for this role.