Description
A Customer Service Assistant is required by an engineering/manufacturing company to liaise with customers and potential customers to verify their requirements and to input orders onto the sales order system/database and order maintenance; and to process debits/credits. To arrange picking and packing list for shipping, including liaising with customers and forwarders and preparation of relevant documentation
Main responsibilities of the job
- To provide the first point of contact for customers/potential customers.
- To liaise by telephone, fax, letter and e-mail with our customers/distributors.
- To seek to answer ALL enquiries in a timely and efficient manner
- To verify orders against price lists to ensure products are being ordered correctly ie correct codes, correct selling unit, etc.
- To verify prices against quotations etc.
- To process and check orders onto the sales orders system, and to verify accuracy of input subsequently and match to validation sheets
- To prepare credits/debits and have these approved and then input
- To undertake general database/system maintenance
- To liaise with the Engineering/Manufacturing Department for set up of non-catalogue lines
- To ensure that correct shipping documentation is issued, relevant to destination, mode of transport etc.
- To deal with queries, complaints, credit notes, free-of-charge issues, debit notes, sample requests, pro forma invoices, delivery complaints, clearance certificates, amendments to deliveries, delivery discrepancies and literature requests
- To be familiar with Quotation/performance discount levels, insurance, Inco terms, dispatch modes, inspection arrangements, export licenses, payment terms, etc.
- To progress Letters of Credit and their verification, and ensure that their requirements can be and are met, to ensure correct presentation and ultimate payment receipts
- To provide cover for colleagues during holidays and sickness periods
Skills Required:
- Competent in Microsoft Office Applications
- Previous significant Customer Service experience preferably gained in a manufacturing environment
- Excellent interpersonal skills
- Ability to work to strict deadlines
- Ability to work accurately under pressure
Salary/Hours
- Basic Salary: £15,000 per annum
- Reason for Vacancy: Maternity Leave - 12 month period
- Start Date: Jan 2012
- Hours: 37.5 per week - Monday to Friday