Description
Fraud and Compliance Agent/Call Centre/Fraud/Credit/Compliance/hertfordshire/3 months initially/£7 - £8.50ph
I am currently looking for Fraud and Compliance Agents to work for my reputable client in the Hertfordshire area on an initial 3 month contract.
Purpose of Role:
To minimise fraud losses on e Wallet product through multiple processes.
Key Accountabilities:
*To monitor and investigate suspicious transaction alerts (card, bank transfer, money messaging).
*Review suspicious account application cases.
*Review referrals from potential matches on Sanctions or Politically Exposed Person lists
*Manually review identification documents and details to perform regulated Know Your Customer activities.
*Customer dispute cases
*Take appropriate action where fraud or Money Laundering is suspected or confirmed to minimise losses and comply with regulatory requirements.
*Make outbound calls to e Wallet account holders to confirm activity
*Maintaining the database for all fraud cases filled
*To follow client defined processes for customer contact and account blocking strategies
Candidates will demonstrate or possess the following:
*GCSE Maths and English, Grade C and above
*Excellent verbal and communication skills
*Experience working in financial services
*Experience with identifying fraud in a live transaction environment is preferable
*An understanding of fraud and compliance standards and card payment processes
*Experience of working in a pressurized environment
If you are interested in this position, could you please apply with your most recent CV in Word format.
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.