Description
Our client is now looking to recruit a Scheduler based in Hatfield for a 3 month temp to potential perm assignment. You will work at least 35 hours per week Monday to Friday and the pay rate is £9.00 - £11.07 per hour.
The job will involve scheduling of all technical resource effectively & efficiently as well as handle internal & external calls.
Responsibilities
- dispatch & schedule engineers (by skill & geography) to relevant sites
- answer calls from engineers within timeframes
- receive relevant info from engineers to close calls
- close calls on system within defined timeframes/procedures
- follow call logging procedures
- maintain related records & logs as directed
- escalate calls as necessary
- ensure admin duties & any associated paper-work are carried out
- ensure scheduling procedures & processes are followed
- perform accurate management of invoice & cross-charge procedure
- resolves standard customer queries/issues
- collect & review info for customer report
- work is reviewed under general guidelines/procedures
Essential Skills
- good understanding of MS Office package
- knowledge of office system
- good understanding of dept policy, procedures & processe
- good oral & written communications skills (explains info clearly
- good organisation/planning skill
- ability to prioritise & organise own wor
- ability to resolve routine problems with established solution
- ability to apply initiative to resolve non-standard problems
- good numerical skills
If you the relevant experience, please apply be sending an up-to-date CV.
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