Description
Service, Level, Manager, ITSM, Implement, Define, Document, Monitor, SLA, KPI, ITIL V3 - My client is looking for a Service Level Manager for a contract in Luxembourg. You will be required to define and implement ITSM guidelines for service level management, governance structure and processes, dispute resolutions and overall change management, Define, document, agree, monitor, measure, report and review the level of IT Services provided and ensure that specific and measurable targets are developed for all IT Services among other functions. You require the capability to build a relationship with the customer representatives, to understand the implications of requests to change the level of service or the functionality that a service provides, to translate the business requirements provided by the customer representatives into SLR for the service owners, negotiate service level agreements and produce reports on the actual level of service provided. ITIL V3 Certification is also required.