Description
I am currently recruiting for a Medical Information Executive with fluent Japanese language skills. The client would also consider graduates in Life sciences or Pharmacist graduates as long as they had the language skill set.
Expectations of this role include providing technical and medical information with high quality customer service. In addition the Medical Information Executive will be responsible for researching and preparing responses for escalated medical enquiries as well as Scientific Response Documents related to one or two therapeutic areas.
Primary Responsibilities
Front line Medical Information Request management:
*Researching and responding to enquiries received via phone, email, Internet or mail
*Document the enquiry and response accurately and completely according to relevant IG/SOP, and regulatory guidelines
*Responsible for identifying and recording, or triaging to responsible designee, adverse events and product complaints as well as processing fulfilment
Escalated Enquiry Management:
*Exhibits broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s)
*Handles escalated MI enquiries from various sources
*Creates and maintains European MI documents by ensuring that responses are medically
and scientifically accurate, timely, balanced, and meet customers' needs.
*Ensures the alignment of response documents to local labelling and licensing
*Maintains compliance with corporate and departmental trainings, standard operating procedures, and implementation guidelines.