Customer Service Officer

Job type:
on-site
Start:
n.a
Duration:
3 month contract initially
From:
Paxus (Sydney)
Place:
New South Wales
Date:
01/27/2012
Country:
flag_no USA
project ID:
305231

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Customer Service Officer

The role

A brand new role has arisen for a Customer Service Officer to join a busy team with a major Government Department to assist in answering
customer enquiries and correcting customer account anomalies, exceptions and errors and the for the resolution of customer account issues in order to prevent loss of customers, money and reputation in the market place.

Accountabilities

  • Delivery of superior quality service to support partners through the analysis of system and account issues and the resolution of those issues and by recommending appropriate solutions based on product and customer usage information.
  • Ensure accuracy of customer accounts by researching, identifying and correcting anomalies in accordance with accounting and financial policies and standards and reconciling to computer generated balances.
  • Manage customer relationships by researching and investigating past trends and practices and applying judgement to resolve issues.
  • Maintain a high level of service to customers and stakeholders by providing timely and accurate technical advice.
  • Maintain high standards of performance by maintaining knowledge of and policies.
This is an excellent role with a great organisation.