Description
Our client with offices in Pennsylvania is seeking a Support Specialist for their Pennsylvania office. This is a contract to hire position.
Responsibilities
- This person will oversee the daily operations for a specified location including software, hardware, and the local area network.
- Provide end-user support for software and hardware issues.
- Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
- Updates the local area network systems and virus protection programs.
- Maintains a daily backup of all network files.
- Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
- Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Troubleshooting includes on-site and off-site support.
- Email configuration of PDAs (Blackberries, iPhones, etc.)
- Support of Audio/Visual equipment used for presentations.
- Assists in the purchasing of new computer equipment and peripherals for a specified location.
- Performs software and hardware inventory.
Qualifications
- Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to four years of related experience and/or training.
- Work experience in a large office environment is beneficial.
- Microsoft and/or Dell certification preferred.
- Ability to comprehend, analyze, and interpret various types of business documents.
- Ability to write reports, manuals, and articles in a pre-designed style and format.
- Ability to effectively respond to complex inquiries or complaints from clients, co-workers, supervisor, and/or management.
- Ability to present information to an internal department and/or large groups of employees.
- Must have the ability to meet multiple deadlines and work on various projects simultaneously.
- Ability to solve problems involving several options in situations.
- Requires intermediate analytical and quantitative skills.
- Intermediate skills with Microsoft Windows Operating Systems.
- Client will not accept subcontractors
- Excellent Communication Skills