Description
DESCRIPTIONThe Customer Care Coordinator will provide timely, accurate, and effective proactive communication with customers and all internal personnel linked to the sales order process.
Responsibilities:
- Manage and take ownership of accounts through the order fulfillment cycle.
- Ensure proactive and professional communications with external and internal customers.
- Partner with the sales team on customer-related activities.
- Work closely with clients to obtain client forecast and enter in SAP.
- Provide judgmental forecast input in SAP based on order pattern knowledge.
- Confirm pricing, inventory availability, and shipping information to the customer.
- Receive purchase orders (P.O.'s), and generate invoices.
- Receive and process customer complaints and inquiries related to returns, credit requests and complaints.
- Provide coverage for customer service team members to ensure seamless service to the customer and within the department.
- Actively participate in departmental meetings.
- Provide written account/activity reports to management as required.
- Ensure customer orders are accurately data entered.
- Build customer intimacy and optimize customer care by continuously capturing relevant information on customers, products, processes and systems.
- Proactively seek innovative ways to enhance customer satisfaction and improve operating efficiencies.
- Monitor relevant indicators that measure the level of service and propose related action plans for service improvements.
- At least one year prior experience in customer service, business-to-business (B2B) sales, or call center environment preferred.
- Proficient in MS Office, including Excel, Word and Outlook is required.
- Experience with SAP platform is preferred.
- Technically savvy with demonstrated ability of quickly learning new systems.
- Strong negotiation and problem solving skills are essential.
- Must be comfortable communicating with all levels of the organization.
- Demonstrated ability to work both independently and within a team environment.
- Ability to multi-task and handle high volume work environment.
- Excellent organizational skills are essential.
- Excellent verbal and written communication skills are essential.
- Must be detail oriented to ensure accurate order entry.
SKILLS
MS Office, including Excel, Word and Outlook, SAP platform
Synectics is an Equal Opportunity Employer.