Customer Care Coordinator

Description

DESCRIPTION

The Customer Care Coordinator will provide timely, accurate, and effective proactive communication with customers and all internal personnel linked to the sales order process.

Responsibilities:

• Manage and take ownership of accounts through the order fulfillment cycle.
• Ensure proactive and professional communications with external and internal customers.
• Partner with the sales team on customer-related activities.
• Work closely with clients to obtain client forecast and enter in SAP.
• Provide judgmental forecast input in SAP based on order pattern knowledge.
• Confirm pricing, inventory availability, and shipping information to the customer.
• Receive purchase orders (P.O.'s), and generate invoices.
• Receive and process customer complaints and inquiries related to returns, credit requests and complaints.
• Provide coverage for customer service team members to ensure seamless service to the customer and within the department.
• Actively participate in departmental meetings.
• Provide written account/activity reports to management as required.
• Ensure customer orders are accurately data entered.
• Build customer intimacy and optimize customer care by continuously capturing relevant information on customers, products, processes and systems.
• Proactively seek innovative ways to enhance customer satisfaction and improve operating efficiencies.
• Monitor relevant indicators that measure the level of service and propose related action plans for service improvements.

Qualifications:

• At least one year prior experience in customer service, business-to-business (B2B) sales, or call center environment preferred.
• Proficient in MS Office, including Excel, Word and Outlook is required.
• Experience with SAP platform is preferred.
• Technically savvy with demonstrated ability of quickly learning new systems.
• Strong negotiation and problem solving skills are essential.
• Must be comfortable communicating with all levels of the organization.
• Demonstrated ability to work both independently and within a team environment.
• Ability to multi-task and handle high volume work environment.
• Excellent organizational skills are essential.
• Excellent verbal and written communication skills are essential.
• Must be detail oriented to ensure accurate order entry.

SKILLS

MS Office, including Excel, Word and Outlook, SAP platform
Synectics is an Equal Opportunity Employer.