Description
IT Tech - Mobile Devices - #974
Duration: 9 months +
Location: Chicago, IL
IT Technician in the IT Tech Hub will be responsible for the setup, configuration, and restoration of IT equipment, focusing on wireless/mobile devices and laptop hardware.
Individual will be responsible for the setup and delivery of IT equipment to end-users across N. America. The Technician will work closely with the Team Leader and other team members to ensure high quality service in a timely fashion. Ability to work shifts and extended hours is required. Flexibility to work on weekends is necessary.
Particular responsibilities include:
- Device deployment - hardware quality, configuration, software installation, quality assurance for new hire, migration, and break fix devices focusing on mobile devices and laptop hardware
- Hardware maintenance - able to maintain/troubleshoot hardware components and peripherals for mobile devices and laptops
- Asset management - track assets using an online inventory database
- Administration - work with vendors to manage wireless accounts, plan features, device activation
- Collaborate with team to develop hardware and service standards
- Laptop software installation and configuration - Windows XP/7, MS Office, Lotus Notes
KNOWLEDGE AND SKILLS:
- Strong technical IT skills (in particular wireless mobile activation and configuration)
- 5+ years IT experience in a corporate environment
- 2+ years experience with mobile device deployment and asset management
- Experience and understanding of Windows XP/7 installation, setup, and configuration
- Exposure to networking technology, server administration preferred (MS certification a plus)
- Ability to follow processes and procedures necessary to deploy a high volume of IT equipment
- Proactive approach to problem solving
- Exceptional service attitude and sense for urgency
- Flexible to changing schedules and work pressures
- Good communication skills
- Must be a team player with a positive attitude, yet be able to take ownership for assigned projects
- Attention to detail