Description
DESCRIPTIONThe Network Services/Support Consultant will be expected to rapidly achieve a level of productivity measured primarily by installation trouble tickets worked and handled calls, and quality based metrics consistent with published department guidelines. Consultant will spend a significant amount of time handling inbound calls from multiple parties during the installation testing and turn-up of a WiFi venue, and placing outbound calls to customers and circuit providers to aid in the installation process. The consultant must be able to provide and document consistent, accurate and detailed analysis of issues for each installation.
Qualifications:
- Must have excellent customer service skills.
- Be able to provide expedient resolution to installation issues through the use of various tools and resources.
- Must have knowledge of networking concepts, networking implementation and software concepts and use.
- Strong work ethic and the ability to participate on a team of NOC Engineers alongside other WiFi personal is required.
- Should have process improvement skills.
- Intermediate level Network Operations and Telecom experience is required.
- Linux and OSI Model experience is required
- Communication and Interpersonal Skills
- SalesForce and WiFi experience is desired.
Network operations, Salesforce, WIFI Communication skills, interpersonal skills, Linux, Telco experience, OSI Model
Synectics is an Equal Opportunity Employer.