Service Desk Analyst - Level 2

Melbourne  ‐ Onsite
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Keywords

Description

Our client is a major listed corporate national organisation and they are currently seeking a Service Desk Analyst to join their established Service Desk team. This organisation and role are based in Dandenong.

Offering a fun and challenging environment, you will be part of a motivated team that are driven to provide outstanding service desk support and customer service to their internal clients.

You will be responsible for but not limited to:
Answer all incoming support calls and resolve issues of a tier 1 and upto tier 2 levels
Log additional incidents in support database
Monitor internal support incidents as they are tracked in the Service Desk database
Appropriately forward questions and/or problems to higher level tiers as identified
Ensure all requests are responded to within agreed SLA's
Deal with all Service Desk calls during the designated prime time coverage.
You will have significant experience in a similar role and preferably the following skills and knowledge to be an ideal candidate for interview:
Windows Active Directory/Window Server
Windows 2000/XP/2010 Operating Systems
Understanding of MS Exchange or similar mail systems
Office XP/
Citrix knowledge advantageous however not essential
Excellent problem solving abilities
IT/Network/IS related diploma beneficial however not essential, or combination of education and experience
Preferred experience with Service Desk technologies

We are seeking candidates that not only have the understanding of IT and the technical ability, but also have a great attitude, excellent communication skills, a desire to learn and be results oriented.

This role is starting late January so don't miss out - Apply Now.

Start date
n.a
From
Resource Agility
Published at
31.01.2012
Project ID:
306934
Contract type
Freelance
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