Description
Our client, a leading Global IT Outsourcer based in Macquarie Park, currently has an immediate opportunity for a Helpdesk/Service Desk Analyst to join their team. The role is for an initial 6 month contract period, after which the contract can be extended or possibly even converted to permanent.
This position is responsible for service to their customers as they contact the Service Desk for technical assistance. As part of your role, you will ask the customer the appropriate questions to determine the severity and the nature of the problem. This information is logged into a service desk management system that will track the incident through to its completion.
To be considered for this role you will need to have:
- Helpdesk/Service Desk experience
- Outstanding customer service and very clear English language communication skills
- Strong technical background, must be able to provide first level troubleshooting support for Microsoft Applications and Windows Active Directory
- Excellent telephone skills with the ability to deal with all situations and to portray a customer service attitude over the phone
- Excellent problem diagnosis and solving skills
Reference Number: