Description
Job title: IT Outsourcing/Managed Services Business Solution Architect
Location: Shenzhen, China
Start date: ASAP
Duration: 1 year extendable
Languages required: English
Working days: Monday to Friday
Interested candidates please send CVs in Word format.
Responsible for translating the client's business requirements on
- IDC into specific systems, applications or process designs with interlocked financial modelling for very large complex technical solutions.
Analyzes customer service requirements and designs service solutions to meet those objectives. Duties include:
1. construct the specific solution, scope document, risk profile, and corresponding financials.
2.Maintains and utilizes detailed industry and internal services knowledge in the construction of industry-leading services solutions, including expert working level knowledge of the processes, technologies, and people components involved in the services arena.
3.Uses expertise to construct specific and detailed solutions that encompass process, technology, and staffing plans for customer sales opportunities.
4.Constructs risk assessments and corresponding remediation plans relative to complex services proposals.
5.Participates in the construction of detailed financial models that align with complex services proposals.
6.Composes Statement of Work or other documents, using departmental automation tools as available, to craft detailed and accurate deliverables that specify processes, technology, staffing, and project management involved in proposed services solutions.
7.As needed, provide a trusted expert advisor role as a Subject Matter Expert for technical services, to both internal and external customers, ranging from formal advice to internal and external customer presentations.
8.Follow all organizational Standard Operating Procedures relative to cost modelling, approvals and reviews, and all other associated workflow and deliverables.
1 Lead Managed Services solution development team, improve development capability
Analyze industrial MS capability and complete gap analysis
Analyze market research and project requirement
Develop managed services solution development approach
A. Design Managed services/outsourcing solution architecture and solution
B. Develop Managed services/outsourcing delivery methodology
C. Support key managed services/outsourcing project presales and delivery.
2 Requirement for candidates:
- Bachelor's degree or above;
- IDC Managed Services solution experience is preferred.
Skills and experience in constructing complex IDC Managed Services solutions, including strategic planning, assessment, design, and implementation on the following skill set: Microsoft technologies, such as Exchange , AD design, SharePoint, BI, etc. Virtualization Technologies (eg VMWare), with VCP certified is preferred Storage technologies: Dell/EMC Clariion storage, Backup Softwaree/DR
Thorough understanding of Cloud Computing related services processes and technologies.
In-depth knowledge of assessing operational risk cause and effect on profitability.Experience in assessing service delivery cost driver attributes of complex services.Complete understanding and ability to construct, tailor, and negotiate service contract SOW for both customer engagement and partner provisioning
Understand industrial delivery methodology of managed services/outsourcing projects
(Delivery process standard tools).
Good at communication
Understand ITIL; Familiarity with ETOM is desired.
Language: Excellent written and oral communication skills in English