Description
- Work life balance - flexible working conditions
- Blue chip and highly reputable organisation
- Senior challenging role - major projects
- Secure a permanent role now whilst it is available and give yourself some job security in an ever uncertain job market
They are currently looking for a Senior Business Analyst who will provide a number of critical functions across various divisions including Commercial, Sales, Marketing, and Customer Solutions & Services.
This particular Senior Business Analyst role will have a key focus on the Order Management and CRM /Customer Care application (based on Siebel 7.8) and you must have experience in this area to be considered.
Responsibilities:
- Drive new solutions or enhancements through scope definition, business requirements, translation into functional or process design and business-based testing for strategic programs.
- Assume and build Order Management and CRM subject matter expertise by becoming the main point of contact for functional and non-functional change requirements and/or as part of a project core team
- Integrate Order Management program into operational
- Change Request (CR)/Defect (IR) Management and Release Management
- E2E business analysis including scoping, change requirement definition, gap analysis, functional/process design, testing and implementation planning
- In-house training and Knowledge transfer to Support team
Skills and experience required:
- Tertiary qualifications in IT, Business or related business discipline/s
- Minimum 5 years experience in business analysis within a large Telco or similar domains.
- Solid experience in structured Business Analysis methodologies including process and functional design particularly in the CRM and Order Management space (Siebel would be ideal).
- Proven ability to conduct workshops and chair meetings with stakeholder management.
- Ability to work within a large organisation and in a highly structured environment.
- Ability to translate and communicate complex technical concepts into business speak.
If your skills and experience match the above criteria, the preferred method of application is to apply online through this advert. However, if you have specific questions you may contact Steve Maule-Ffinch.