Description
CRM Workflow ExpertDuration: 12 month (on an on-and-off basis)
The Customer Management Project is looking for a consultant who can bring expertise when and where needed. This role would be ideal for someone who can work on an as-and-when needed basis to some extent, albeit agreed and based around the project - for example the project may need a week of their time, then some more of their time after a period of, say, 2 weeks etc.
Key Accountabilities
Provide consultancy advice to the Project Manager and lead Business Analyst on the scale and sequence of CRM workflow implementation, modules required, technical environments necessary etc. Design workflows. Train and mentor 3 internal Business Analysts to design and build workflows. Document all work to enable future support and maintenance by internal staff. Conduct end to end testing of the workflows. Provide advice on the scope and definition of User Acceptance Tests. Provide advice on the security set up. Provide example workflows for training courses. Participate in implementation and go-live through transitioning workflows from the Development to the live environments.
It is essential that you can provide evidence of having built live, working workflows in several housing associations using the Orchard Housing management system.
You should be able to provide remote/ad hoc advice support while not necessarily needing to be physically here all the time for the whole length of engagement.
Excellent opportunity for the right person - for further information email your cv today ..............