Description
A major retail bank is looking for Resource Planning Manager/Resource Manager to join a major transformation programme.
The main purpose of the role will be to lead the Planning process, providing forecasts in relation to volume, productivity, performance and FTE across our different sites, suppliers and process. This involves embed planning process and cycle to ensure plans are driven by operations and agreed with the business; providing insight into FTE impacts of changes in volume, process time and productivity; owning forecast for volume, FTE, process time, desk utilisation and productivity; setting up and managing monthly resource approvals meeting with operations, finance and HR; managing impact assessment process for operations providing insight into FTE movement driven by change to process, policy and time; managing team to deliver a weekly planning meeting to review volume and staffing levels and deliver a daily view for operations on the ground; delivering FTE demand plans in line with financial calendar for RAF, STP & MTP; liaise & integrate with multiple areas across Symphony including Cost management, local finance teams & operational stakeholders.
The suitable candidate will have:
*Experience of finance in large, financial services organisation.
*Background in operational planning
*Strong experience of Capacity and Resource Planning
*Previous experience as an Resource Manager in a large organisation
*Ability to understand operational complexities and translate then into realistic performance challenges with credibility.
*A good technical knowledge, and ability to leverage knowledge of specialists as required
*High degree of organisation, adaptable and flexible, comfortable with ambiguity, able to manage competing priorities and adopt a process and process improvement approach when required
resource planner, resource manager, capacity planning, capacity, resource, resource planning, finance, credit card, operational planning
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.