Description
Solution Support Consultant to Local Finance and reports to Maintenance Service Team
1 -Provide Local Support to users
- User assistance: Questions and answers, ad-hoc requests
- Incidents: First level of diagnosis and coordination of local investigations ( Local Integration Layer, Local IT, Key Business Users, Infrastructure, etc), support to User Acceptance Testing
- Small changes: Qualify local requests, solution impacts and sizing, core and standard alternatives, support to UAT
- User training: Identify local training needs and update local training materials
2 -Administrate local Portfolio and IBM ClearQuest ticketing tool, track outputs and resolutions
- Incidents, small changes, master data, questions & answers.
- Contribute to weekly meetings with Maintenance Service Management team to review status, update plans and update priorities.
3 -Deliver the functional design of the local features and requirements
- Liaise with Local Finance representatives, Local Integration Layer and Local IT if relevant
- Get support from Process Owners, Central Design Team or Delivery teams
4 -Contribute to project and small changes deployments
- Coordinate local impacts analysis and support local UAT (communication, tests plans, test data )
- Update Training materials and review local usage
Skills required:
- Know how in SAP Financials is considered a plus
- Know how in Insurance sector is considered a plus
- Good command of English and local language (Portuguese or Spanish) is essential
Date of entry: March 1st 2012
Please send your CV