Description
For one of our international end clients we are looking for a ITIL Service Manager with knowledge of Vendor Management.
Start:
End:
Location: The Hague
Rate: 70 euros per hour
This work package is part of the IM Future Operating Model project. The purpose of the project is to contribute to the design of the future IM Operating Model so that the IM organisation can deliver and support the new IT services and technologies being introduced within streams 1 and 2 of the IT Roadmap. As part of this, IM needs to manage a new delivery model making greater use of managed services from prime contractors and service integrators. This will require enhanced capabilities and practices within IM, which the project will define and create.
This work package will create the IT vendor management and service management capabilities required to operate effectively in a managed services environment using
long term strategic partners.
IT Vendor management covers the capability needed for:
Strategic, tactical and operational engagements with suppliers
Strategic partners and tactical suppliers (prime contractors, sub-contractors, service integrators, other suppliers)
Build and run suppliers.
IT Service management capability includes:
ITIL processes (covering service strategy, service design, service transition, service operation and continual service improvement)
Both assurance and execution of ITIL processes as determined during the design and sourcing activity when applicable
other non ITIL processes for build and integration services
For both capabilities, design and implementation will cover:
Processes
Roles and skills
Structures and teams
Training
If you are interested in this position, please send us your English CV including a short motivation!