Description
Quality Assurance Manager - 12 months - Den Haag
The QM will be responsible for the monitoring and assurance of the Customer Service Levels (CSL) on timely delivery of the different project stage gates, quality and close-out.
Summary of essential job functions,
Assurance of the quality and timeline of all active projects on a global scaleguarding and monitoring the agreed CSL's Participation in QA related meeting with client Management, XXX QA Managers, Supplier Management teams, and all other relevant parties.Registration and dispatch of project quality related tasks in the project registration system and all associated activities with this task.Monitor the PCP (Project Control Plan) follow-up and achievements. The final quality check and submission to XXX and possible follow up on disputes is the responsibility of the QM.Monitor and follow-up on the close-out processes and related Customer Satisfaction Questionnaire (CSQ) Participation in the set-up of daily and weekly QA reporting and MI.Minimum requirementsMinimum 3 years of experience in related role. Prior experience in a Telecom Project environment would be an advantage.Knowledge on Quality Management in a project related environment. Knowledge of project management processes Knowledge of the project life cycle processes including different phases (stage gates) and deliverables.Strong written and verbal communication skills.Excellent in reporting skills are required.Knowledge of Microsoft Office applications Basic knowledge on telecom technology and project processes.Team player.
The following skills are a nice to have:
Knowledge of the XXX environment. Experience in PMO tasks or similar organizations will be a pre. Abilities requiredStrong written and verbal communication skills. Excellent in reporting skills are required. Knowledge of Microsoft Office applications
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