Description
QUALITY ASSURANCE MANAGER (Telecoms Background)
Working for an operator must have industry experience
Duration: 2 year contract
Location: The Hague
Rates: Market Rates
Interviews: F2F
Telecoms Quality Assurance Manager
* The QM will be responsible for the monitoring and assurance of the Customer Service Levels (CSL) on timely delivery of the different project stage gates, quality and close-out.
* Summary of essential job functions, Assurance of the quality and timeline of all active projects on a global scale.
* Guarding and monitoring the agreed CSL's Participation in QA related meeting with AT&T Management, Shell QA Managers, Supplier Management teams, and all other relevant parties.
* Registration and dispatch of project quality related tasks in the project registration system and all associated activities with this task.
* Monitor the PCP (Project Control Plan) follow-up and achievements.
* The final quality check and submission to Shell and possible follow up on disputes is the responsibility of the QM.
* Monitor and follow-up on the close-out processes and related Customer Satisfaction Questionnaire (CSQ) Participation in the set-up of daily and weekly QA reporting and MI.
Minimum requirements
* Minimum 3 years of experience in related role. Prior experience in a Telecom Project environment would be an advantage.
* Knowledge on Quality Management in a project related environment.
* Knowledge of project management processes Knowledge of the project life cycle processes including different phases (stage gates) and deliverables.
* Strong written and verbal communication skills.
* Excellent in reporting skills are required.
* Knowledge of Microsoft Office applications Basic knowledge on telecom technology and project processes.
* Team player.
The following skills are a nice to have:
Knowledge of the Shell environment.
Experience in PMO tasks or similar organizations will be a pre.
Abilities required
Strong written and verbal communication skills.
Excellent in reporting skills are required.
Knowledge of Microsoft Office applications
Glotel is acting as an Employment Business in relation to this vacancy.
Glotel is part of the Adecco Group and an Equal Opportunities employer; Candidates from all backgrounds are welcome to apply.